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HOW TO RETURN SOMETHING TO US


 

Returns

Although very few of the products we dispatch are returned, we understand that customers may occasionally want to return a product. We stand out from the crowd by making the returns process easy and going well beyond our basic legal duties:

  • Please snd an email to mail@nushka.co.uk with details of the itrm you would like to return
  • The Consumer Protection (Distance Selling) Regulations 2000 give consumers 7 working days to cancel online purchases, but we go much further by: 
         - extending the period to 30 days from the date you receive your order;
         - giving our business customers the same right as personal customers;
         - allowing the return of personalised products or items made to your specification.
  • In addition to your right to cancel, we operate a no-quibble replace or refund policy - it’s your choice - on products you feel are not of satisfactory quality in terms of appearance, finish and durability.
  • When we receive a return, we usually refund your money the same day and guarantee to refund it within 14 days.
  • We usually accept returns of unused products up to a year after they were bought - email us to find out if we will accept your delayed return.
  • We are not hugely keen on returns of used items when the only problem is that you’ve changed your mind about the product; but if you send us an email we will try to help you.

If you have any queries about returns, email us at mail@nushka.co.uk. Our full terms and conditions are here. If you want to know why we go beyond your basic statutory rights.

Refunds

If you ordered online, refunds are processed using the electronic payment system. We can only use the system for refunds made within 3 months of the date you paid. If you are returning goods outside this 3 month period, or paid by BACS, CHAPS or telephone, then please provide details of the bank account (name of account holder, sort code and account number) you want us to credit.

How to pack returns

The scrumpled brown paper we use to protect your products is much more effective than you might imagine. In addition to being 100% recyclable, it cushions products and absorbs impacts better than bubble wrap or other packing materials. If you return items, please reuse the original packaging where possible.