We use UPS standard delivery on all order to the UK, EU and the rest of the world for most products. Rates are based on a flat rate according to the size. For example large lampshades need a large box so it will cost more to ship a large lampshade to any destination. For larger items like rugs and Tuareg mats we prefer to organise specialist rates or can discuss your requirements with you by email or phone prior to delivery.
UK delivery times – Delivery between 9am-7pm, Monday to Friday 3-5 working day service via UPS
EU delivery times – Delivery between 9am-7pm, Monday to Friday 3-7 working day service via UPS
Rest of the world – Delivery between 9am-7pm, Monday to Friday 4-7 working day service via UPS
Loss and Damages
We ensure that we wrap all items securely to minimise the possibility of breakages. Goods lost or damaged in transit are fully insured by our couriers. If you parcel hasn’t arrived within the specified time please contact us immediately on 44 (0) 20 8013 3828 or firstname.lastname@example.org
If for any reason we are unable to fulfill your order, or if your order cannot be met or delivered within the specified time, we will contact you to make alternative arrangements.
Free (order and collect in-person)
We are happy for you to collect your order from our shop in person. Please place your order online and contact one of our customer services team, they will set your order aside for you to collect at your convenience.
Email us email@example.com to authorise your request.
We will endeavour to prepare your purchase for collection 48 working hours after your order has been placed.
Payment must be made online, or by calling our customer services team on 020 8013 3828 before you are able to collect your order.
Please note that we will only be able to hold your order for fourteen days. After this time, your order will be cancelled and your payment automatically refunded.
Before leaving to collect your order, please consider the size of the item you wish to collect and whether your vehicle has sufficient space.
Opening hours for shop collection are: Tuesday–Saturday: 9:30am-4.30pm
Our collection address is:
Unit 24 Portobello Green
281 Portobello Road
London W10 5DX
If you wish to collect using your own courier, please contact us to arrange the collection date and time. Please also advise us of the name of the courier company collecting. You will advise your courier company that they will need to know the name of the order together with the order number.