How to Return an Item
We hope that you are delighted with your orders but we understand that there may be the odd occasion where you will need to return some items. If you aren’t totally satisfied with your purchase, you can return it to us in its original condition within 14 days for a full refund (excluding original delivery fees). We do not accept return on any sale items or lampshades that have had their protective covering removed.
Firstly, contact us to let us know that you will be returning the item and we will give you a refund number to quote in all correspondence. This can be via email or telephone at email@example.com or call 44 (0) 20 8013 3828
We ask that all packaging is kept so that your item returns to us safely. Unfortunately, we will be unable to offer a refund if your item is not returned in its original packaging.
We do not offer a free returns service but we do have a few options to help you with your return.
- POSTAL RETURNS
If your item is small enough to take to the post office please complete the Returns Form that was included in your order, enclose it with the items and post back to:
281 Portobello Rd
Please note: You are responsible for covering the returns postage cost. Do make sure you request a ‘Certificate of Posting’ which is your proof of posting the item in case any issues arrive with it not arriving back to us.
- COURIER COLLECTIONS
If your order was delivered via DHL or UPS then please contact us at firstname.lastname@example.org or call 44 (0) 20 8013 3828 where they will arrange a collection for you.
Please also remember to download and complete the Returns Form and include with your return stating your reason for returning.
The charge for our collection service is £12.50 and will be deducted from your refund. The collection service offered by Nushka is subject to the terms and conditions of the contracted courier company we use and is subject to change. Whilst we endeavour to ensure that the collection is at a time and date of your convenience, this cannot always be guaranteed.
- LARGE AND FRAGILE COLLECTIONS
For items listed in our Large/Fragile item delivery service, our collection fee is £25.95 and can take up to 3 weeks to arrange depending on your location within the UK mainland. Please contact us at email@example.com or call 44 (0) 20 8013 3828 and we will arrange a collection for you.