How can we help?



I am confused about lampshade fittings; how can you help?

See our lampshade fitting pagehere HERE, alternatively please email us on or call us on 020 8013 3828.

I have a table lamp and don’t know what size shade I need, how can I find this out?

There is no hard and fast rule with this, we tend to do everything by eye and often recommend that you bring a lamp into the shop. If this isn’t possible then just send us an image of the lamp (straight on) and the height from the bottom to the top of the fitting and we will work out the rest for you.

What are your opening hours?

Our showroom is open from 09:30 until 5pm Monday to Friday. We are closed on Saturday.

Can I open a trade account?

Yes, just send us an email to and we can help you.

Can you make bespoke lampshades for me?

Depending on the fabric and whether it’s still available, we should be able to help with this as long as the shape and size is nothing too difficult.

Can you make lampshades with my fabric?

Not usually, we can’t usually do this because customers own fabrics can sometimes be problematic, and we prefer not to disappoint.

I am not sure about the colours and would like to see the items in situ, how can you help?

If lampshades and cushions are purchased online, you have 14 days to decide whether to keep them. All we ask is that you keep the original box/packaging and if you ordered a lampshade to keep the cellophane on. For a refund you will be asked to pay for shipping back to our showroom.

Shipping & in-store

Do you ship outside the UK?

Yes we do, simply add items to your basket and go to the shipping page and enter your details. The costs for duties and taxes are calculated and you can decide then whether to go ahead. Remember all shipping is free worldwide for all orders over £250 (excludes large items such as rugs and table lamps, we prefer to do a shipping quote on an ad hoc basis).

How easy is it to park near the showroom?

The best time to visit us is between Monday and Thursday where you should be able to find pay and display parking bays. Fridays are more difficult because the world-famous Portobello market is on and parking is almost impossible.

Get in touch

Have questions about your order, or a general enquiry?