We use DHL or UPS standard delivery on all order to the UK, EU and the rest of the world for most products.

UK mainland - Under £ 250 value, sales are based on flat rate with DHL @ £15

Outside the UK (ROW and EU) -  Under £ 250 value, sales are based on flat rate with DHL @ £15. Rates for duties and taxes are calculated and shown at checkout. The rates you see are deemed as 'landed costs' and do not include any hidden extras.

  • UK delivery times – Delivery between 9am-7pm, Monday to Friday 1-2 working days service via DHL or UPS.
  • EU delivery times – Delivery between 9am-7pm, Monday to Friday 3-5 working day service via DHL or UPS.
  • Rest of the world – Delivery between 9am-7pm, Monday to Friday 3-5 working day service via DHL or UPS.

Loss and Damages

We ensure that we wrap all items securely to minimise the possibility of breakages. Goods lost or damaged in transit are fully insured by our couriers. If you parcel hasn’t arrived within the specified time please contact us immediately on 44 (0) 20 8013 3828 or

If for any reason we are unable to fulfil your order, or if your order cannot be met or delivered within the specified time, we will contact you to make alternative arrangements.


Free (order and collect in-person)

We are happy for you to collect your order from our shop in person. Please place your order online and contact one of our customer services team, they will set your order aside for you to collect at your convenience.

Email us to authorise your request.

We will endeavour to prepare your purchase for collection 48 working hours after your order has been placed.

Payment must be made online, or by calling our customer services team on 020 8013 3828  before you are able to collect your order.

Please note that we will only be able to hold your order for fourteen days. After this time, your order will be cancelled and your payment automatically refunded.

Before leaving to collect your order, please consider the size of the item you wish to collect and whether your vehicle has sufficient space.

Opening hours for shop collection are: Monday–Friday: 11am - 5pm

Our collection address is:

Unit 26 Portobello Green
281 Portobello Road
W10 5DX

020 8013 3828

If you wish to collect using your own courier, please contact us to arrange the collection date and time. Please also advise us of the name of the courier company collecting. You will advise your courier company that they will need to know the name of the order together with the order number.